Privacy Policy & Terms

Privacy Policy

MATEXAi ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your data when you access or use the MATEXAi platform and services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this policy, please discontinue use of our Services immediately.

1. Information Collection

1.1 Account and Registration Data

When you register for an account with MATEXAi, we collect the following information:

• Email Address: Required for account creation, authentication, and communication
• Password: Encrypted and stored securely using industry-standard hashing algorithms
• Display Name: Optional user-provided identifier

1.2 Usage and Interaction Data

We collect information necessary to provide and maintain our Services:

• Conversation Data: Chat conversations with AI for providing chat history and service functionality
• Content Uploads: Images, documents, and files you submit for processing
• Violation Detection: We may review content only when investigating potential violations of our Terms of Service

We do not track detailed usage patterns, browsing behavior, or create comprehensive user profiles beyond what is necessary to provide the core service functionality.

1.3 Financial and Payment Data

For users subscribing to paid plans (Pro, Pro Plus, Elite):

• Payment Processing: All financial transactions are processed through Stripe, a PCI-DSS compliant payment processor
• Data Storage: MATEXAi does not store complete credit card numbers, CVV codes, or other sensitive payment credentials on our servers
• Transaction Records: We maintain records of transaction IDs, billing dates, subscription tiers, and payment status for accounting and customer service purposes

1.4 Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and analyze platform performance:

• Essential Cookies: Required for authentication, session management, and security
• Preference Cookies: Store your settings and customization choices
• Analytics Cookies: Collect aggregated usage statistics via Google Analytics
• Advertising Cookies: Enable personalized advertisements through Google AdSense (free tier users only)

2. Purpose and Use of Information

MATEXAi processes your personal information for the following legitimate purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered features and functionality
• Request Processing: To interpret and respond to your queries through our AI systems
• Account Management: To administer your account, authenticate users, and manage subscriptions
• Communication: To send service-related notifications, updates, and important announcements
• Platform Improvement: To analyze usage patterns, identify bugs, and enhance user experience
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To fulfill legal obligations and enforce our Terms of Service

3. Artificial Intelligence and Data Processing

Key Points Regarding AI Processing:

• Data Transmission: Your prompts and uploaded content are sent to external AI providers for processing
• Model Training: MATEXAi does not use your personal conversations to train proprietary AI models
• Conversation Storage: Chat histories are stored on our servers to provide continuity and allow access to previous conversations
• User Control: You retain the right to delete your conversation history at any time through your account settings
• Third-Party Policies: AI provider processing is subject to their respective privacy policies, which we encourage you to review

4. Information Sharing and Disclosure

MATEXAi shares your personal information only under the following circumstances:

4.1 Service Providers and Partners

• AI Service Providers: Google Gemini and DeepSeek for natural language processing and response generation
• Payment Processing: Stripe Inc. for secure processing of subscription payments and billing management
• Analytics Services: Google Analytics for aggregated usage statistics and performance monitoring
• Advertising Networks: Google AdSense for serving contextual advertisements to users on the free tier
• Cloud Infrastructure: Hosting and storage providers for maintaining our platform and databases

4.2 Legal and Regulatory Requirements

We may disclose your information when required to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and investigate potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of MATEXAi, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption in Transit: All data transmission occurs over secure HTTPS connections using TLS 1.2 or higher
• Encryption at Rest: Sensitive data is encrypted using industry-standard algorithms when stored
• Password Protection: User passwords are hashed using bcrypt or equivalent cryptographic functions
• Access Controls: Strict internal access policies limit data access to authorized personnel only
• Security Monitoring: Continuous monitoring for suspicious activity and potential security threats
• Regular Updates: Timely application of security patches and system updates
• Incident Response: Established procedures for detecting and responding to security breaches

While we employ reasonable security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

6. User Rights and Control

Subject to applicable law, you possess the following rights regarding your personal information:

6.1 Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of such data. We will provide this information in a structured, commonly used, and machine-readable format.

6.2 Right to Rectification

You have the right to request correction of inaccurate personal information and completion of incomplete data through your account settings or by contacting us directly.

6.3 Right to Deletion

You may request deletion of your personal data by contacting us at matexaihelppppp@gmail.com. Upon receiving your deletion request, we will remove your data within 30 days, subject to legal retention requirements.

6.4 Right to Data Portability

You may export your conversation history and user-generated content in a portable format through your account dashboard.

6.5 Right to Object and Restrict Processing

You may opt out of analytics cookies through your browser settings and request restrictions on processing of your data for specific purposes.

6.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw such consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at: matexaihelppppp@gmail.com. We will respond to your request within 30 days of receipt.

7. Cookie Policy

MATEXAi uses cookies and similar tracking technologies to enhance functionality and analyze platform performance:

• Authentication Cookies: Maintain your logged-in state and session security
• Preference Cookies: Remember your settings, language preferences, and customizations
• Analytics Cookies: Collect anonymous usage data to improve platform features and user experience
• Advertising Cookies: Enable personalized advertisements for free-tier users through Google AdSense

You can control cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality. Paid subscribers do not receive advertisements and associated tracking.

8. Data Retention Policy

MATEXAi retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data is retained while your account remains active and in good standing
• Account Deletion: Upon account deletion request, personal data is removed within 30 days, excluding information required for legal, accounting, or security purposes
• Legal Requirements: Certain transaction records and communications may be retained longer to comply with tax, accounting, and regulatory obligations
• Backup Systems: Data may persist in backup systems for up to 90 days following deletion from production systems

9. Children's Privacy Protection

MATEXAi is not designed for, marketed to, or intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately at matexaihelppppp@gmail.com, and we will promptly delete such information from our systems.

Parents and guardians are encouraged to monitor their children's internet usage and help enforce this policy by instructing children never to provide personal information through our Services without parental permission.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Policy Modifications

MATEXAi reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be prominently posted on this page with an updated "Last updated" date.

Your continued use of the Services following the posting of changes constitutes acceptance of those changes. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: matexaihelppppp@gmail.com
Platform: MATEXAi
Response Time: We aim to respond to all inquiries within 48 hours

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MATEXAi ("we," "our," or "us") governing your access to and use of the MATEXAi platform, including all features, content, and services (collectively, the "Services").

1. Acceptance and Agreement

By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Services.

You represent and warrant that: (a) you are at least 13 years of age; (b) you have the legal capacity to enter into this agreement; (c) you will comply with these Terms and all applicable laws and regulations; and (d) all information you provide is accurate and current.

2. Service Description and Scope

MATEXAi is an artificial intelligence platform providing the following services:

• AI Chat: Conversational AI assistance powered by Google Gemini and DeepSeek models
• Code Assistance: Programming support, debugging, and code generation capabilities
• Image Generation: Text-to-image creation using AI algorithms
• Study Tools: Educational content generation including flashcards, quizzes, and summaries
• Text Humanization: Content refinement to enhance natural language quality
• Document Analysis: File processing and question-answering based on uploaded documents

Services are offered through multiple subscription tiers: Free (with limitations), Pro, Pro Plus, and Elite, each providing different levels of access and features as described on our platform.

3. Account Registration and Responsibilities

3.1 Account Creation

To access certain features, you must create an account by providing a valid email address and password. You agree to provide accurate, complete, and current information during registration and to update such information as necessary.

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities occurring under your account, whether authorized or unauthorized
• Immediately notifying us of any suspected security breach or unauthorized access
• Taking appropriate measures to secure your account, including using strong passwords

3.3 Account Restrictions

You may not share, transfer, or allow others to access your account. Each account is personal and non-transferable. Multiple individuals may not use a single account.

4. Acceptable Use Policy

You agree to use the Services in a lawful, ethical, and respectful manner. Prohibited activities include, but are not limited to:

4.1 Illegal and Harmful Activities

• Engaging in or facilitating illegal activities, fraud, or violations of applicable laws
• Generating content that is defamatory, harassing, threatening, or promotes violence
• Creating content involving minors in inappropriate, harmful, or exploitative contexts
• Distributing malware, viruses, or other malicious code
• Attempting to circumvent security measures or access control mechanisms

4.2 Platform Abuse

• Reverse engineering, decompiling, or attempting to extract source code
• Using automated systems (bots, scrapers, crawlers) to access the Services
• Circumventing usage limits, rate limits, or subscription tier restrictions
• Creating multiple accounts to exploit free tier benefits
• Interfering with or disrupting the Services or servers
• Attempting to gain unauthorized access to other users' accounts or data

4.3 Content Restrictions

• Generating spam, unsolicited communications, or phishing content
• Creating misleading, false, or fraudulent content
• Violating intellectual property rights of others
• Generating content that violates third-party AI provider policies

5. Subscription Plans and Payment Terms

5.1 Subscription Tiers

MATEXAi offers multiple subscription tiers with varying features and usage limits:

• Free Tier: Limited daily usage (5 minutes), advertisement-supported, basic features
• Pro Tier: Enhanced access, ad-free experience, additional features
• Pro Plus Tier: Extended capabilities and higher usage limits
• Elite Tier: Premium access with maximum features and priority support

Specific features, limitations, and pricing for each tier are detailed on our pricing page and may be modified with reasonable notice.

5.2 Payment Processing

Paid subscriptions (Pro, Pro Plus, and Elite) are processed securely through Stripe, our third-party payment processor. By subscribing, you authorize us to charge your designated payment method on a recurring basis. You agree to provide current, complete, and accurate billing information.

5.3 Billing Cycle and Auto-Renewal

• Subscriptions are billed monthly on a recurring basis
• Your payment method will be charged automatically on the same date each billing cycle
• Subscriptions automatically renew unless cancelled prior to the renewal date
• You are responsible for all charges incurred under your account
• Failed payments may result in service suspension or termination

5.4 Cancellation Policy

You may cancel your subscription at any time by contacting us at matexaihelppppp@gmail.com. Cancellation prevents future charges but does not provide a refund for the current billing period. Upon cancellation, you retain access to paid features until the end of your current billing cycle, after which your account reverts to the free tier.

5.5 Refund Policy

All subscription payments are final and non-refundable. We do not offer refunds for subscription fees, whether for new subscriptions or renewals. Please review your subscription choice carefully before purchasing.

5.6 Price Modifications

We reserve the right to modify subscription pricing with 30 days' advance notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals. Continuing your subscription after price notification constitutes acceptance of the new pricing.

5.7 Free Tier Limitations

The free tier is provided with certain restrictions, including usage limits and advertisement display. We reserve the right to modify free tier limitations, features, and availability at any time without prior notice.

6. Artificial Intelligence Limitations and Disclaimers

You acknowledge and agree that:

• AI responses should not be relied upon for critical decisions, professional advice, or matters requiring expert judgment
• MATEXAi does not provide medical, legal, financial, or professional advice of any kind
• You must independently verify all important information from authoritative and qualified sources
• AI-generated code may contain bugs, security vulnerabilities, or suboptimal implementations
• AI capabilities are subject to the limitations and policies of underlying third-party providers
• We make no guarantees regarding the accuracy, reliability, or suitability of AI-generated content

7. Intellectual Property Rights

7.1 Your Content

You retain ownership of all intellectual property rights in content you submit to the Services ("User Content"). By submitting User Content, you grant MATEXAi a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and transmit such content solely to provide and improve the Services. This license terminates when you delete your content or account, subject to technical limitations and backup retention.

7.2 AI-Generated Content

Content generated by AI systems may not qualify for copyright protection under applicable law. You are responsible for determining the legal status and appropriate use of AI-generated content. We make no representations regarding intellectual property rights in AI-generated outputs.

7.3 Platform Intellectual Property

All rights, title, and interest in the Services, including software, design, trademarks, and proprietary technology, belong to MATEXAi or our licensors. These Terms do not grant you any intellectual property rights except as expressly specified.

8. Service Availability and Modifications

8.1 Uptime and Reliability

While we strive to maintain consistent service availability, we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, technical difficulties, or circumstances beyond our reasonable control.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with or without notice. We may add, remove, or alter features, impose new limitations, or adjust usage policies as necessary for technical, legal, or business reasons.

9. Account Termination and Suspension

9.1 Termination by MATEXAi

We may suspend or terminate your account immediately without prior notice if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent, abusive, or harmful activities
• Your account poses security or legal risks
• Payment obligations remain unfulfilled after reasonable notice
• Required by law or regulatory authority

9.2 Termination by User

You may request account termination at any time by contacting us at matexaihelppppp@gmail.com. Termination does not relieve you of obligations for charges incurred prior to termination.

9.3 Effects of Termination

Upon termination, your access to the Services will cease immediately. We will delete your data in accordance with our Privacy Policy, except where retention is required by law or legitimate business purposes.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. MATEXAI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATEXAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR AUD $100, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless MATEXAi, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any rights of third parties.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.

12.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Australia for resolution of any disputes arising from or related to these Terms or the Services.

12.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct communication for a period of 30 days.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MATEXAi regarding the Services and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to reflect the parties' intention, and the remaining provisions shall remain in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14. Modifications to Terms

MATEXAi reserves the right to modify these Terms at any time. Material changes will be communicated through email or prominent platform notice. Changes become effective upon posting unless otherwise specified. Continued use of the Services after modifications constitutes acceptance of the revised Terms.

15. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us at:

Email: matexaihelppppp@gmail.com
Platform: MATEXAi
Address: Australia
Response Time: We aim to respond within 48 hours